FAQs

INFORMATION ABOUT RETURNS/EXCHANGES

RETURNS

NO REFUNDS.

EXCHANGES

You may exchange your RejuvinatiosnShoes.com purchase online by calling the Customer Service number for further instructions (313-207- 2345) or submitting your information and order number and Explanation of return/exchange in the Contact Us forum, and a representative will contact you asap, or at one of our various

Pop-Up shops

When exchanging an item, please have:

• The original packing slip/receipt
• The credit card used to purchase the item
• The item to return or exchange
• Your Contact Information

Our customer service associates will be happy to help you with an exchange and suggesting other options. When exchanging an item the difference will be credited to the debit/ credit card used to make the original purchase or deducted if the exchange item being purchased exceeds the original amount paid, except for purchases made using PayPal. Purchases made through PayPal will be credited back to your PayPal account.

Please allow one or two billing cycles for the credit to appear on your statement. When you exchange, we will refund only the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item.

RETURNS BY MAIL

When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.

REFUNDS IF ITEMS ARE DAMAGED OR INCORRECT

Credit Card Refunds

All credits will be placed on the same credit card used for the original purchase. Allow one or two billing cycles for the credit to appear on your statement.

Shipping Charge Refunds

We work hard to ensure that every order is filled correctly and that products we send are free from defects. If we do make a mistake, you may return your item by mail or to one of our various Pop-Up shops near you for a refund of the purchase price plus applicable sales tax. However, we do not refund shipping and handling charges. To be reimbursed shipping and handling charges for an incorrect or damaged item you must have the original shipping receipt.